Refund policy

30-day returns
If you change your mind, you can return your Chill Isle Breeze within 30 days of delivery.

To be eligible, the item must be unused, in the same condition you received it, and in its original packaging, with proof of purchase.

Return shipping and restocking fee
Change-of-mind returns are shipped back at your cost. Once we receive and inspect the item, we refund the purchase price less a 10% restocking fee. Original shipping charges, if any, are not refunded.

How to return
Email support@chillisle.com with your order number before sending anything. We will reply with the return address and instructions. Items sent back without first contacting us cannot be accepted.

Faulty, damaged or wrong item
Please check your order on arrival. If it is faulty, damaged in transit, or not what you ordered, contact us and we will make it right at no cost to you. The conditions, return shipping charge and restocking fee above do not apply to faulty or damaged items, and nothing in this policy limits your rights under consumer law in your country, including the Australian Consumer Law and the New Zealand Consumer Guarantees Act.

Exchanges
The fastest way to get a different pack is to return the item you have and, once the return is accepted, place a new order.

Refunds
We will let you know once your return is received and inspected. Approved refunds go back to your original payment method. Your bank or card provider may take a few days to post it.

Questions? Contact us at support@chillisle.com.